FAQ

HOW CAN I PLACE MY ORDER?

By phone or email or in person at our offices during business hours.

DISCOLOURATION NATURAL VERSUS RECONSTITUTED LIMESTONE

Reconstituted limestone does not discolour to the same extent as natural limestone because it is not as porous.

WHAT IS THE DIFFERENCE BETWEEN NATURAL AND RECONSTITUTED LIMESTONE?

Natural limestone blocks are cut directly from the floor of the quarry whereas reconstituted limestone is a manufactured product made by using high quality crushed limestone and cream cement that preserves the look and feel of natural limestone but has the added strength and superior qualities of a manufactured product which doesn’t crumble or discolour over time.

WHAT DO I HAVE TO CONSIDER BEFORE CHOOSING LIMESTONE?

Consider what the blocks are to be used for, the size of the project and the desired end result. The block used for a garden bed will be totally different to that required for a mass retaining wall. Remastone provide a written guarantee on the quality and strength of our products.

WHAT METHOD OF PAYMENT DO YOU ACCEPT?

We accept cash, Eftpos, VISA and MasterCard. Payments can also be made by EFT directly into our bank account but we must allow 48 hours for clearance of payment before delivery can take place. If paying by personal cheque we will not release the goods until the cheque has been cleared. We do not accept cash on delivery

DO YOU DELIVER?

Remastone guarantee delivery within 3 working days for our block and capping range. Depending on stock levels we endeavour to deliver the same promise on our paving range, however, this is not always possible due to stock levels and delivery timeframes (*Conditions apply) . We can organize delivery on Mondays to Fridays between 7.30am and 5.30pm. As we contract out our deliveries we are unable to specify a timeframe as logistics are unpredictable. We can, however, phone you when the truck is loading with your order. All our products are delivered on pallets and dropped on the verge of your property. If the goods are to be delivered somewhere other than your front verge, and we believe we are able to do so, we will ask for signed disclaimer in case of any damage incurred during the delivery.

DO YOU DELIVER TO COUNTRY AREAS?

We do provide quotations for transport to certain country areas. Ask our staff who will confirm if we can quote for your location.

HOW DO I CUT THE BLOCKS / PAVERS?

The best method for cutting is with a drop down wet saw with a diamond blade. However, an angle grinder with a masonry blade can be used. Please take the necessary precaution when using any cutting device and seek professional advice if you have never used it before.

CAN YOU PROVIDE DETAILS OF A TRADE PERSON OR A COMPANY THAT CAN DO THE WORK?

Yes, we can provide you with the names and contact numbers of trades’ people who recommend and use our products. Remember the tradesperson you choose is an independent contractor and not an employee of Remastone. It is therefore your responsibility to ensure that you are satisfied with what they offer you. It is highly recommended to obtain three quotes before you proceed with your project and ask to see photos of any tradesperson’s previous work – which they should be happy to show you.

WHY DO SOME BLOCKS LOOK DIFFERENT?

Our products are manufactured using natural raw materials, therefore there will always be a variation in texture between one block and the next; this is what makes them unique.

HOW DO I CLEAN MY BLOCKS AND PAVERS?

It is essential that your pavers/blocks are thoroughly cleaned once laid and prior to any application of any sealer. Installation can involve contaminants including yellow sand, cutting dust and mortar residue so it is inevitable that some marking may occur. Other marking could occur due to boot or wheelbarrow management and efflorescence. None of this marking is permanent. Correctly cleaning of your product will ensure that stains are removed. We recommend the use of high pressure water cleaner with soapy water. We do NOT recommend using acid to clean your newly installed pavers or limestone and under no circumstances should you place any acid (or strong alkali cleaner) onto the surface of your paving or limestone to remove efflorescence, stains or mortar marks.

WHAT IS THE WHITE POWDER THAT APPEARS ON THE BLOCKS/PAVERS?

The white powder that appears on the pavers or blocks is called efflorescence. Usually occurring during times of wet weather this is a temporary condition caused by salt/ minerals rising to the surface of the product. Do not attempt to clean the deposit with chemicals or industrial cleaners as it may damage the surface. The best option is to brush the surface with a broom and rinse with water. Efflorescence will dissipate over time.

DO I NEED TO SEAL THE BLOCKS AND PAVERS?

You do not have to seal, this is a personal preference, however it is essential to follow the sealer manufacturer’s directions for applying the sealer to achieve the best results.

DO YOU RECOMMEND ANY SEALERS?

There many different sealers on the market that have different properties and achieve different results. Therefore we do not have any preferences regarding sealer suppliers but recommend that you consult with them on the type of product you want to seal and the correct application methods. It is always recommended that you seal a small hidden area to test the results before applying it to the whole job.

DO YOU SELL SECONDS?

Based on availability. Ask our staff for more information and save yourself some serious $$$.

DO I HAVE TO BUY A FULL PALLET OR CAN I BUY INDIVIDUAL ITEMS?

You can buy as many blocks or pavers as you wish. However, splitting pallets will attract a fee for preparation of $20.00. Rockford pavers are only available in full or half pallets.

ARE YOUR BLOCKS TESTED?

Yes, our blocks are independently tested and the results show that they are three times higher in strength than the industry standard.

DO YOU GUARANTEE YOUR PRODUCTS?

If for any reason the products you receive do not meet Remastone’s usual high quality we will have them replaced. We do not, however, replace your order should you simply change your mind or make a wrong selection.

DO I NEED A FOOTING?

It all depends on the project you are doing. Smaller garden beds do not require a footing. However, fences, retaining walls, feature walls will require a footing and you should seek professional advice.

ARE YOUR BLOCKS AVAILABLE IN MY AREA?

Our blocks are sold in major landscape yards and other businesses around WA.

WILL ALL THE PAVERS HAVE THE SAME APPEARANCE?

When installing Remastone pavers it is recommended that the distribution of pavers be selected from several individual pallets at one time, where possible, ensuring the distribution of colour and tonal variations in localised areas be minimised

DO THE PAVERS NEED COMPACTING?

Paving must be laid on a compactable bed of sand/cracker dust approximately 40mm thick above the compacted base course level. This soft layer allows the pavers to be levelled by absorbing any thickness variation within the tolerance. The pavers should not under any circumstances be compacted once they have been laid as this may cause chipping and movement.

CAN I LAY THE PAVERS ON THE SAND IN MY GARDEN

Many sands and mortars contain numerous potentially damaging soluble salts and other contaminants that can stain your paving. Failure to use thoroughly washed and totally clean sand will lead to unwanted staining, discolouration and salt damage.

DO I NEED TO PUT A GAP BETWEEN THE PAVERS

It’s essential that the pavers be laid with 2-3 mm joints between them to avoid chipping (driveway pavers in particular), the gaps must be filled with clean, white washed sand. For driveway pavers we highly recommend using products such as: Paveset, Pavelock, and Pavemate to fill the joints between the pavers. These products harden and lock the pavers together minimising any movement.

CAN THE PAVERS BE LAID OVER THE TOP OF CONCRETE OR EXISTING PAVERS

Do not install the pavers on sand over a concrete slab or old paving. This method has many risks that will affect the appearance and characteristics of the pavers.

WILL THE PAVERS GET MOSS GROWING ON THEM

Make sure the area to be paved has good draining properties. In areas with high moisture retention, pavers may become discoloured or may show darker patches where moisture is more concentrated.